Wednesday 28 January 2015

Care and how NOT to manage change (part2) ...

I had a 2 1/2 hour meeting yesterday with Tracy Wright (from the council), Vicky Jack (from Avenue Care Services) and George Lang (from EliteCare at Home).

A lovely leaflet to explain my options ...

I listened to their presentation about the Options available to my parents and was given a lovely, brightly coloured leaflet for my troubles...




Monday 26 January 2015

Care and how NOT to manage change ...

How to write this effectively without being overly aggressive and borish ... this is a problem for me at the moment since I am really quite angry!

A little background ... 

The thing is this ... my parent's are quite now quite elderly ... my dad is 80 years old and my mum is 78 in a couple of months, and they live at home. They have their health issues, as I'm sure a lot of people do as they get older, and my dad is now almost completely wheelchair bound.

They do quite well at home, and they have carers that come in regularly to look after them.

So who are these carers then? ..: 

The care is provided by a team from EliteCare (Scotland) at Home and quite honestly the team they have in place have been fantastic! ... really! They're coming in every day, they've built great rapport, friendship and trust! and the care they are providing is, really, very good!

... so! ... What could possible have got me so riled?

The fact is that, as of this coming Sunday, the entire team is being pulled out ... relocated to different areas (although one of the carers is unsure whether she'll have any work at all from next week) and a different company is being brought in to provide the care.

No consultation ... No notice ... that's it ... Next week it all changes!